Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
WE HAVE REVERTED TO BULK BILLING FOR ALL PATIENTS AT THE CLINIC.
*Important Notice
Dr Gannoruwa will be transitioning to Mixed Billing from 12th March 2024. Bulk Billing will be available for children <18 years old, and healthcare card/pension card concession holders.
*All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
*Other out-of-pocket fees might be applicable to:
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment medical
- Skin Treatment
- Antenatal visits
- Urine Drug screening
- Allied Health and Pathology services
- Lost/Misplaced/Repeat prescriptions & referrals
- Transfer of History
*Late attendance, Cancellation & Fail to Attend Policy
If you are late to your appointment, fail to attend or cancel within 2 hours of the booked appointment schedule, this will attract an out of pocket $50.00 cancellation fee for standard appointments or $100 for procedure appointments, to be paid on the day or prior to the following visit.
By providing notice, you are allowing another patient to receive the quality care that they need from our busy clinic.
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 10 minutes.
Practice Policies
After-hours Consultations
If you need urgent medical care and Botanic Ridge Doctors is closed, please contact (134 100).
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Botanic Ridge Doctors will attempt to contact you regarding any urgent results.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at: http://www.nabs.org.au/ or by phoning 1800 246 945.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated and you will be advised of the outcome.
However, if you are still unsatisfied, you can write to The Health Complaints Commission by clicking https://hcc.vic.gov.au/. The role and functions of the Health Complaints Commissioner are established under the Health Complaints Act 2016 which provides a framework to resolve complaints about health services, investigate and take regulatory action against general health service providers and to contribute to health service quality improvements. The Act streamlines and modernises Victoria’s health complaints scheme as well as introducing significant powers for the Commissioner, including conducting Minister and Commissioner-initiated investigations, setting minimum complaint handling standards, and enabling complaints data reviews.
If at any time you have a concern, comment or suggestion please do not hesitate to fill in a “Compliment, Comment or Complaint” form (available in Botanic Ridge Doctors Waiting Room), contact 1300 582 113 between 9.30 am and 3.00pm, Monday to Friday or mail to Level 26, 570 Bourke Street, Melbourne Victoria 3000.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Botanic Ridge Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Botanic Ridge Doctors a Bulk Billing Practice?
Botanic Ridge Doctors is a mixed billing practice.
- We Bulk bill patients 16 and under
- DVA card holders
- Concession and Pensioner card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (03) 5902 8223 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (03) 5902 8223.
